Returns & Exchanges
We want you to love your hair results, but if you are not completely satisfied with your Color Wow purchase, we offer a 30-day return policy for a full refund or exchange. Please ensure items are returned in their original packaging to qualify for processing.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Pack Your Items
Securely pack your products in their original box or a similar sturdy mailer, ensuring the cap is tight to prevent leaking during transit.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed to your original payment method within 5-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing